FreeScout
OpenSource Alternative to:
Written in PHP (Laravel framework), FreeScout is a very lightweight and robust free open source help desk and shared mailbox. It is a self-hosted HelpScout clone. You may now use Zendesk and Help Scout for free without compromising your privacy or being forced to use a service you don’t own.
FEATURES
FreeScout boasts a comprehensive set of features tailored to streamline customer support operations and improve team collaboration. Easy to use and fully customizable, it provides a myriad of tools to ensure a seamless support experience.
Shared Mailbox
Enables multiple team members to manage customer emails effectively, ensuring no request goes unanswered.
Unified Dashboard
Provides a single, unified interface for managing tickets, customer communications, and tasks, promoting efficiency.
Customizable Workflows
Allows the creation of custom workflows to automate repetitive tasks and optimize team productivity.
Multilingual Support
Offers multilingual capabilities to cater to a diverse customer base and improve global customer engagement.
Knowledge Base Integration
Integrates with a knowledge base to provide quick answers to common inquiries, reducing support workload.
Performance Reports
Generates detailed reports to track help desk performance, response times, and customer satisfaction.
Modular Extensions
Supports a variety of modules and plugins to extend functionality to match specific business needs.
SCREENSHOTS
