Chatwoot
OpenSource Alternative to:
Salesforce Service Cloud, Zendesk, and Intercom may all be substituted with Chatwoot. Your support crew will be more productive and have access to actionable data as a result, all while contributing to a positive customer experience. It is compatible with several means of communication, including live chat on websites, email, Facebook pages, Twitter handles, WhatsApp, and Facebook pages. Without requiring the user to transition between tools, it presents dialogue from many channels to provide a unified picture of the client. You may peruse discussions, respond to messages, and work together with the team using the Chatwoot mobile applications, which are compatible with iOS and Android.
FEATURES
Chatwoot encompasses a range of features designed to streamline customer interaction. It offers multi-channel support, facilitates real-time conversations, and provides insights into customer engagement, helping businesses to offer a superior service experience.
Multi-Channel Support
Allows integration with various communication channels like email, social media, live chat, and more, enabling support teams to manage conversations from a single interface.
Real-Time Conversations
Enables live communication with customers, providing quick responses to inquiries and support requests to improve customer satisfaction.
Team Collaboration
Offers tools for team members to collaborate effectively, such as private notes, conversation assignments, and chat transfers.
Customization
Provides options to customize the chat widget to match the branding of the business and create personalized customer experiences.
Bot Integration
Supports integration with automated bots to assist in handling common queries and initial customer interactions, ensuring 24/7 availability.
Analytics and Reporting
Gives insights into customer interactions with detailed analytics and reports, helping businesses to make informed decisions based on customer data.
SCREENSHOTS
